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Winter Haven
Tuesday, October 4, 2022

City of Winter Haven Hiring Mental Health Coordinator

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  • Job Title: Mental Health Coordinator (LCSW)
  • Category: Full-Time
  • Status: Open
  • Closing Date: 9/8/22, 5:00 p.m.
  • Job Brochure: Click Here
  • Application: Click Here

Salary and Benefits:

  • $45,448 – $57,845 Annually, Pending Job Related Experience
  • Annual Step for Performance Pay Plan
  • 12 Paid Holidays Per Year
  • 12 Vacation Days Minimum, Earned Per Year
  • 12 Sick Days Earned Per Year
  • Medical, Dental, and Life Insurance Benefits
  • 401(a) Retirement Plan and Social Security Coverage
  • Flexible Education, Training, and Development Opportunities
  • Education/Tuition Assistance Program
  • Employee Assistance Program – to include Mental Health Assistance/Services


The City of Winter Haven’s Public Safety Department is prioritizing addressing the mental and chronic health crisis in our community. The department has invested in tools and training to support our first responders and citizens through these difficult situations that arise daily. However, we see a need to build additional, robust support including the expertise of a licensed clinical social worker.

In a recent study and subsequent report by Polk Vision, a critical shortage of mental health counselors was identified in Polk County, including Winter Haven. Whether it’s due to the pandemic or other factors, we’re seeing a need for support at a higher level than ever before, and we recognize the need to address it with a new method.

This new position will be the first of its kind in the City, and we’re looking for someone to help us grow existing initiatives and develop a new program within our Public Safety Department. The Licensed Clinical Social Worker selected to fill this position will work in a proactive capacity to provide services to individuals that may be at risk relating to mental or chronic health. They will assess individual and family needs in areas of mental health and chronic illness. They will be able to provide counseling support and also coordinate connections to and follow-up with other social and community resources.

Areas of concern the Mental Health Coordinator will address include mental and chronic illness, homeless- ness, substance abuse, loss of life, poverty, and criminal behavior. They will stay in touch with referred individuals and families, serving as a liaison between the department, community, public agencies, and other professionals providing support services.

The Mental Health Coordinator will also be available to support Winter Haven Public Safety personnel, which includes both Fire and Police departments. They will be available after critical incidents when fire- fighters or police officers may need assistance decompressing. They will also provide guidance to on duty incident commanders in critical situations, but they will not be put in any dangerous situations as a primary response person.

This new position has strong community support and excitement, and the public support of our City Commission and all levels of leadership through the City’s team. In fact, when the Public Safety team presented this initiative to the City Commission in March 2022, many came to speak in support of this initiative including Sheriff Grady Judd; Brad Beatty of Heart 4 Winter Haven; Julie Kuhn, Lisa Clifton, and Jennifer Free- man-Walker from Southeastern University; and Debbie Jeffers on behalf of many in the audience from Polk Ecumenical Action Council for Empowerment (PEACE). Representatives from the Winter Haven Public Safety Advisory Committee also shared the individual and collective support of that group who officially supported the position with an unanimous vote in March.

We invite you to review the attached job details which includes the competitive compensation package, job duties and requirements for the position. If you feel you are the right person to help lead this new program, please complete a City employment application. We look forward to meeting you!


Essential Job Functions:

This position is responsible for community mental health support for those who may be at-risk relating to threat and mental health, as well as support for the Winter Haven Public Safety personnel. Under the general administrative direction of the Director of Public Safety, the incumbent will evaluate the needs of the community and social work services and work to assess citizen needs and concerns addressing homelessness, mental and chronic illness, substance abuse, loss of job, poverty, personal and family adjustment, and criminal behavior. In addition, the position will work with members of Winter Haven Public Safety regarding internal decompression situations related to critical incident situations and work closely with the entire team of the Winter Haven Public Safety Office to supplement existing public safety services where appropriate. The incumbent will engage with service providers and exercise independent judgment, utilizing clinical skills in engaging with families in providing safety to the citizens of Winter Haven. This individual must be able to work independently.

Conduct assessments of at-risk individuals in the community relating to threat and mental health by communicating with the individual, family members, and other relevant parties. Evaluate at-risk individuals to determine the level of threat and implement immediate crisis management action. Identify challenges to healthy functioning and mental health/ social services needs of the referred individuals and families. Provide support, education, and guidance to the referred individuals and families. Conduct visits in various settings and maintain communication with referred individuals, families, and other relevant parties.

Complete structured risk assessment tools. Establish and maintain effective relationships with mental health providers, community leaders, professional associations, representatives of public and private agencies, community groups, and criminal justice agencies. Evaluate, design, and lead community outreach programs that help mitigate homelessness and related mental health and substance abuse issues in the community. Assist clients and families already impacted by homelessness, mental health, substance abuse issues, and those who have already intersected with the justice systems.

Develop, implement, and lead ongoing assessments of the department and community related to needs and gaps in resources/services. Serve as liaison between the department, community, and other helping professionals and agencies to develop and maintain effective working relationships. Coordinate social work services within the department and between the department and our partners in the community. Assist, educate, inform, and empower underrepresented populations in the community, including vulnerable communities, refugees, and the immigrant population. Provide appropriate referrals for the citizens of Winter Haven to help improve social functioning.

Coordinate with local higher education institutions to secure undergraduate and graduate-level social work and related internships and provide appropriate supervision to assigned students. Demonstrate and maintain high standards of confidentiality and sensitivity to clients and families, with particular care given to cultural, ethnic, racial, and socioeconomic issues and diversity. Provide debriefing/mental health assistance to responders following traumatic incidents, as requested by the department. Prepare and retain timely correspondence, reports, documents, and other written materials. Perform other duties as required.

Minimum Education & Experience:

  • Master’s Degree in Social Work from an accredited college/ university.
  • Licensed Clinical Social Worker (Florida.)
  • Experience in case management.
  • Three to five years of related work experience that includes assessing the physical, mental, social and economic needs of a diverse population.
  • Possess strong evaluation skills, excellent professional written and verbal communication skills, interpersonal skills, and active listening skills.
  • Experience working collaboratively with multiple community organizations.

Special Requirements:

  • Possession of a valid Florida driver’s license and a good driving record as determined by the City of Winter Haven.
  • Must successfully complete a background investigation, including a polygraph examination.
  • Absence of non-prescribed controlled substances in the applicant’s system as verified by a laboratory approved by the City of Winter Haven.
  • Must have the physical ability, strength, and flexibility to perform the job functions in the work environment.
  • Reasonable accommodations will be made for otherwise qualified individuals with a disability.

Physical / Environmental Factors:

  • Must have the physical ability, strength, and flexibility to perform the job functions in the work environment.
  • Reasonable accommodations will be made for otherwise qualified individuals with a disability.



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