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Winter Haven
Friday, September 30, 2022

Winter Haven Water Customer Service Lobby Temporarily Closed

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City of Winter Haven:

The Winter Haven Water Customer Service lobby is temporarily closed at this time as a precaution to keep our customers and staff safe. As a result, no cash payments can be processed at this time, but a wide variety of payment options are still available to our customers:

• Electronic payments via the customer portal: https://www.mywinterhaven.com/utilities/about/pay-a-utility-bill/
• Card payments by phone: (863) 291-5678
• Check payments via the drop box: 551 Third St NW

Please note: We anticipate higher than normal call volume during this time and are working diligently to provide exceptional service to all customers.

Additional updates will be provided when the lobby is reopened. We apologize for any inconvenience this may cause.

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